• Solved all customer laptop/PC problems, as well as resolving issues with further electronic devices such as DVD players, security cameras, UPS devices, digital photos, LCD/LED screens and mobile phones.
• Played an integral role in the daily build of new computers.
• Acted as the first point of contact with regards to technical issues for all Greek customers.
• Liaised effectively with colleagues and delivered the highest standards of customer service at all times. Help Desk support for LAN users.
• Design and Implementation of Network Topologies Over CISCO IOS, Layer 3 Switching
• Administering, maintain and upgrade of the network’s main servers, routers, and switches